Legal
Contact Us
A real person reads these. Include your order number if you have one — it saves a round trip.
Last updated
Customer support
- Support email — to be completed
- Phone
- Email is the fastest way to reach us.
- Hours
- Support hours — to be completed
For anything about an existing order, your orders page carries the current status of every parcel, including its tracking number once it has been dispatched.
Our registered details
- Legal name
- Legal entity name — to be completed
- Trading as
- KoshurWaan
- Entity type
- Entity type — to be completed
- Principal place of business
- Registered address — to be completed
- GSTIN
- GSTIN — to be completed
Grievance Officer
If support has not resolved something to your satisfaction, this is your next step. The officer below is named under the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Rules.
- Name
- Grievance Officer name — to be completed
- Grievance Officer email — to be completed
- Phone
- By email.
- Address
- Registered address — to be completed
Complaints are acknowledged within 48 hours and resolved within 30 days. Those are the statutory limits, not a target we set for ourselves.
Everything else
Questions about a piece before you buy it, wholesale enquiries, or a maker who wants to sell through us — the same address reaches us. Say which it is in the subject line and it gets to the right person faster.